服務支持
service以市場為導向，注重產品的創新研發.
售后服務
自商品售出之日(以實際收貨日期為準)起7日內可以退換貨，15日內可以換貨,您可在線提交返修/退換申請辦理退換貨事宜。具體退換貨標準如下：
退貨時請保持主商品完好，附件齊全，并將商品的贈品一并返回;
The goods can be returned and exchanged within 7 days from the date of sale (subject to the actual receiving date), and within 15 days. You can submit the repair / return application online to handle the return and exchange. The specific return and exchange standards are as follows:
When returning the goods, please keep the main goods in good condition with complete accessories, and return the gifts of the goods together;
|
退換類別 |
具體描述 |
是否支持7天（含）內退換貨 |
是否支持15天（含）內換貨 |
是否收取返回運費 |
備注 |
|
國家法律所規定的功能性故障或商品質量問題 |
經由生產廠家指定或特約售后服務中心檢測確認，并出具檢測報告或經商家售后確認屬于商品質量問題。 |
是 |
是 |
否 |
當地無檢測條件的請聯系商家或平臺400客服處理。 |
|
到貨物流損、缺件或商品描述與網站不符等原因 |
物流損指在運輸過程中造成的損壞、漏液、破碎、性能故障，經售后人員核查情況屬實。缺件指商品原裝配件缺失 |
是 |
是 |
否 |
商家審核期間可能需要快遞公司證明或要求您提供實物照片，以便商家售后快速做出判斷并及時處理。 |
|
其他原因 |
除以上兩種原因之外，如個人原因導致的退換貨，在保證商品完好并不影響二次銷售的前提下。 |
是 |
否 |
是 |
由客戶承擔商品返回商家的運費。 |
|
Replacement category |
Specific description |
Whether to support 7-day return and exchange |
Does it support exchange within 15 days (included) |
Collect return freight or not |
Remarks |
|
Functional failure or commodity quality problems regulated by national laws |
It is a commodity quality problem to be tested and confirmed by the manufacturer's designated or special after-sales service center, and to issue a test report or after-sales confirmation by a businessman. |
yes |
yes |
no |
If there is no local test condition, please contact the 400 customer service of the merchant or platform. |
|
Reasons such as loss of arrival goods, lack of parts or product description inconsistent with the website |
Logistics damage refers to the damage, leakage, breakage and performance failure caused in the transportation process, which is verified to be true by the after-sales personnel. Missing parts refer to the missing original parts of the goods |
yes |
yes |
no |
During the period of business review, the express company may be required to prove or ask you to provide physical photos, so that the after-sale business can quickly make a judgment and deal with it in a timely manner. |
|
Other reasons |
In addition to the above two reasons, such as the return and exchange of goods caused by personal reasons, on the premise of ensuring that the goods are in good condition and do not affect the secondary sales. |
yes |
no |
yes |
The customer shall bear the freight for goods returned to the merchant. |
注：
1、判斷實際收貨日期規則：按照物流平臺顯示的實際到貨日期為準。如果買家不能有效返回簽收日期，則商家客服根據距離等因素和客戶人工確認實際到貨日期。
2、在商品無任何問題且不影響二次銷售的情況下，商家承諾：自您實際收到商品之日起7日內可享受無理由退換商品，退換商品返回運費由您承擔的情況下，可以全額退款。
3、當面驗貨問題：建議您在簽收務必當面開箱驗貨，如商品有破損，缺失漏件等情況，請第一時間拍照、請快遞員簽字，并與商家或平臺400客服聯系，以確保您的利益不受損失。如您未在簽收時開箱驗貨或開箱驗貨時商品無問題，事后發現商品有破損，平臺或商家將無法為您處理。
Note:
1. Judge the actual receiving date rule: according to the actual arrival date displayed on the logistics platform. If the buyer cannot return the signing date effectively, the merchant customer service will confirm the actual arrival date with the customer manually according to the distance and other factors.
2. In the case that the goods have no problems and do not affect the secondary sales, the merchant promises that: you can enjoy no reason to return and exchange the goods within 7 days from the date when you actually receive the goods, and you can refund the full amount of the return freight of the returned goods if you bear the cost.
3. Face to face inspection: it is recommended that you open the box to inspect the goods face to face when signing in. If the goods are damaged, missing or missing, please take a picture at the first time, ask the courier to sign, and contact the 400 customer service of the merchant or platform to ensure your interests are not lost. If you do not open the box for inspection when you sign in or there is no problem with the goods when you open the box for inspection, the platform or the merchant will not be able to handle it for you if the goods are found damaged afterwards.
手機版